Prinsip Sopan Santun Dalam Berkomunikasi Melalui Telepon

1. Answer the calls promptly ( maximum 3 times ringing )
2. Keep your telephone right at your ear ( minimum 5cm / the width PF 2 fingers from your mouthpiece )
3. Identify clearly your firm, your departement, or your self and offering help
4. Greet the caller pleasently
5. Find out the caller's name-ask the caller to spell his / her name as letter as d / t, b / e are often difficult in understanding
6. Speak loud and clear enough also avoid slang or technical terms the caller might not understand
7. Use good grammars
8. Be attentive ( full attention ) and do not interupt
9. Smile all the time - your telephone correspondent will feel the smile
10. Never keep the caller waiting
11. For taking message, take the right form and make sure message are delivered
12. Never answer : he is... / she is... / but Mr... / Mrs... etc
13. Never forget to say thank you or good bye
14. Give the opportunity to say good bye to the caller before hanging up.